RETURNS POLICY
These Terms and Conditions apply to users of the Grabease Australia (ABN: 73 027 060 433) Website. By using this site, you accept and agree to these Terms & Conditions. We suggest that you carefully read the Terms and Conditions that are detailed below as this forms the basis of the sale agreement between you and Grabease Australia when you purchase goods from this Website. If you proceed with your purchase you are acknowledging that you have read and agree to these Terms and Conditions.
PRICING
All prices on the grabease.com.au website are listed in Australian Dollars (AUD) and include GST. The prices indicated do not include freight and handling unless the free shipping threshold of $54 has been reached.
Prices are subject to change without notice. Grabease Australia will at all times use our best efforts to ensure that the prices on this Website are accurate at any point in time. The prices displayed on this Website are only current at that particular point in time & we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on our Website.
RETURNS POLICY
We want you to be completely happy and satisfied with your purchase from the Grabease Australia online store. If for any reason you wish to return the product, you can do so within 14 days of the date of sale, provided that you supply proof of purchase. No questions will be asked, and we will refund the cost of your purchase. The freight cost for the goods being returned will be the only charge you will incur.
If you would prefer to exchange goods rather than receive a refund then you will be sent a replacement but will incur postage charges. Any defects will be shipped free of charge.
If your item was purchased on sale, there will be no exchange or refund allowed.
Please contact us here in order to enquire about returning or exchanging non-sale goods.
REFUNDS, EXCHANGES AND CREDITS
In the case of products purchased more than 14 days ago, we will consider a refund only when a product is faulty or is returned unused, in its original packaging, with proof of purchase & in saleable condition. Used, soiled, or damaged products without the original packaging will be returned to the purchaser. Once returned goods have been received & assessed by Grabease Australia a refund may be issued. Postage and handling charges of returned products are non-refundable unless a product is deemed faulty.
FAULTY PRODUCTS
Grabease takes great pride in supplying quality products. If your product/s is found to be faulty as a result of a manufacturing defect, please contact us within 14 days of the date of sale either by clicking here or sending an email to support@grabease.com.au. We will then work with you to rectify the situation. Grabease Australia reserves the right to assess the condition of the returned goods prior to offering a repair or replacement. A repair or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with the product beings sent back to the purchaser will be covered by Grabease Australia.
LOST PARCELS
If your parcel is deemed lost by Australia Post, you will receive a full refund as soon as Grabease Australia is notified of the lost status from Australia Post. Unfortunately, due to postage delays, we can't refund before this happens as sometimes parcels do get delivered even though they aren't found in the system.
FREIGHT & SHIPPING POLICIES & COSTS
We are proud to ship to all parts of Australia and New Zealand.
DOMESTIC
All domestic parcels are eligible for FREE shipping when the total order value is over $54. All order values up to $54 will incur a flat rate fee. Premium services that can be added to the cart are listed below. Free shipping does not apply to sale items. When purchasing sale items, a flat fee will be charged.
- Flat fee is $6.95
- Signature on delivery $10.95
- Express Post $12.95
Please allow between 2 to 10 days for delivery, depending on your location within Australia.
Due to Covid-19 and social distancing laws, express post cannot be guaranteed for overnight delivery. It will however still be prioritised and expedited through our dispatch chain. Once in the hands of Australia Post, we are unable to continue this prioritised service and it will fall under Australia Posts' expedition chain which may be delayed by flight restrictions and social distancing. Australia Post will do its utmost to get it to you quickly but cannot guarantee, therefore no refunds of postage will be considered if a delay occurs.
INTERNATIONAL – NEW ZEALAND
We charge variable rates of
- $11.00 for up to 250g for an untracked economy parcel
- $16.95 for up to 250g for all tracked courier parcels
- $19.95 for up to 500g for all tracked courier parcels
Please allow between 7 to 27 days for delivery, depending on your location within New Zealand.
Grabease takes no responsibility for undelivered parcels to New Zealand that are sent untracked with 'economy air'. If the parcel is sent with proof of receipt from Australia Post but does not arrive at its destination, no refund will be issued to the customer. Sending a parcel by this method is done so at your own risk of loss.
DELIVERY INFORMATION
Satchels are automatically labelled as “Authority to Leave”, which means that they do not require a signature. If you would prefer to not have your parcels left unattended please select “signature on delivery” shipping. If you have any questions please contact us directly before you place your order.
INCORRECT GOODS SUPPLIED.
Suppose Grabease Australia supply you with an incorrect product. In that case, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to Grabease Australia unused, in its original packaging and in saleable condition. Grabease Australia will be responsible for the freight charges involved.
USE OF GOODS
It is essential that the products purchased from Grabease Australia are only used in the manner for which they are intended to be used and infants are carefully monitored at all times when in use. Please carefully read the directions on the packaging in which the goods are supplied. Products purchased from Grabease Australia may not be modified in any way whatsoever from the condition they were supplied in. Your warranty will be deemed void if this occurs.
PAYMENT
We accept payment via Afterpay, PayPal, MasterCard, Visa or AMEX including MasterCard Debit & Visa Debit. All credit card payments are secured via 1024 Bit SSL Encryption (supplied to Grabease Australia by a Third Party – WP engine). No credit card information is stored by/on our Website.
PRIVACY POLICY
Grabease Australia values the strong relationships we have with our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. Grabease Australia is bound by the Privacy Act 1988 (Cth) (“the Privacy Act”) and complies with the National Privacy Principles (“NPPs”) set out in the Act.
Grabease Australia does not permit any linkages to this site without prior permission.
SALES EVENTS
Grabease Australia runs promotional sales events throughout the year. When these events are live, coupon codes and affiliate discount codes will be paused until the event is finished. Upon completion of the event, all ongoing coupon codes will be reactivated.
DISCLAIMER
Without prejudice to any other rights Grabease Australia may have, the purchaser shall indemnify Grabease Australia for any injury, disability, death, loss, damage or expense incurred should the purchaser cancel any order or breach any term hereof. The purchaser shall indemnify Grabease Australia for any injury, disability, death, loss, damage or expense incurred should the purchaser or anyone else using Grabease products or taking heed of any advice provided by Grabease Australia.
By clicking on this or any page on this website the purchaser agrees to our Disclaimer and the above Terms and Conditions. If you have any further questions please click here or email us at support@grabease.com.au.